I5malaysia Terms & Conditions – Official Platform Terms of Use for Malaysian Members

To register and use the platform i5malaysia, you must meet the following eligibility requirements without exception. i5malaysia reserves the right to verify your eligibility at any time and to terminate any account found to be non-compliant.

In addition to the age requirement, you must also:

• Residing in Malaysia or accessing the platform from Malaysia at the time of registration
• Register using accurate, truthful and up-to-date personal information — including your full name, an active Malaysian phone number and a valid email address
• Never been convicted or barred from using gambling or betting services by any relevant authority
• Not registering on behalf of another person or using another person's identity
• Not currently on an active self-exclusion list with any recognised gambling platform or authority

By completing the registration process, you confirm that all information provided is accurate and that you meet all eligibility requirements stated above. i5malaysia is not responsible for any losses arising from incorrect or misleading registration information submitted by a member.

Each member i5malaysia fully responsible for their own account. This includes keeping your password confidential, ensuring your account information is always up to date, and promptly reporting any suspicious activity to our support team.

Account management principles that all members must adhere to:

• One account only: Each individual may only hold one active account. Duplicate accounts — whether registered under the same name or using a different identity — are strictly prohibited.
• Strong password: Use a password that is hard to guess and never share it with anyone. i5malaysia will never ask for your password via email, SMS, or live chat.
• Two-factor authentication (2FA): We encourage all members to enable 2FA in their account settings for an added layer of security.
• Latest information: Members are responsible for ensuring that their phone number, email address and bank/e-wallet details on their account remain accurate and up to date at all times.
• Suspicious activity: If you suspect your account has been compromised, contact the i5malaysia support team immediately via live chat.

Identity verification (KYC — Know Your Customer) may be required before your first withdrawal or upon reaching certain account thresholds. Members are required to provide a valid copy of their identification document (MyKad or passport) when requested. Failure to complete the KYC process may result in withdrawal functionality being suspended until verification is finalised.

All financial transactions at i5malaysia processed through a secure, encrypted payment gateway. Our platform supports popular deposit and withdrawal methods in Malaysia for the convenience of our members.

Accepted Payment Methods

Deposit & Withdrawal Limits

All withdrawals will be processed to the same payment method used for the most recent deposit, except in unusual circumstances requiring approval from the finance team. This is a standard policy in place to prevent money laundering and to ensure the security of all members' transactions.

• Withdrawals can only be processed to an e-wallet or bank account registered in the same member's name
• I5malaysia reserves the right to request proof of account ownership prior to approving a withdrawal if there are reasonable grounds for doubt
• Withdrawals made during an active promotion may be subject to rollover requirements that have not yet been fulfilled
• Any attempt to manipulate the payment system will result in immediate account termination

All bonuses and promotions offered by i5malaysia subject to specific terms and conditions. These terms exist to ensure the platform is used fairly and to prevent promotion abuse. Rollover requirements (wagering requirements) are clearly stated for each promotion.

General terms applicable to all i5malaysia bonuses and promotions:

• Each promotion may only be claimed once unless stated otherwise in the specific promotion's terms
• Welcome bonus is available to new members making their first deposit only
• Every bonus has a validity period (expiry) that must be observed — any bonus not used within this period will expire automatically.
• Rollover is calculated based on the total amount of settled bets placed, not on winnings or losses.
• Certain games such as baccarat, roulette, and selected casino games may only contribute a partial amount (e.g., 10%) towards rollover calculation.
• I5malaysia reserves the right to amend, suspend, or withdraw any promotion without prior notice in the event of abuse
• Members found to be abusing the bonus system — including the use of low-risk betting strategies specifically designed to meet rollover requirements without genuine risk — may forfeit their bonus and any associated winnings.

To make the most of every promotion, we recommend reading the specific terms of each offer before claiming it. Our support team i5malaysia always ready to help if you have any questions about a specific promotion's terms.

All bets placed at i5malaysia — whether for sports, Live Casino, slots, jackpot, baccarat, or e-sports — are subject to the following general betting rules, in addition to any game-specific rules that apply.

• Valid Bet: A bet is considered valid once it has been confirmed by the i5malaysia system and the full stake has been deducted from your account balance.
• Invalid Bets: Bets placed on the basis of incorrect information, technical errors, or odds displayed unintentionally due to a system error may be voided by i5malaysia.
• Live Sports Betting: For in-play betting, odds change in real time. Bets confirmed at a specific set of odds are final, even if the odds change after confirmation.
• Official Result: For Sports Betting, the official result recognised by the relevant sporting body (such as FIFA, the Badminton World Federation, or the Liga Super Malaysia) is final for the purposes of bet settlement.
• E-Sports: E-sports betting, including Dota 2, CS2, Mobile Legends, and Valorant, is settled based on official results from recognised tournament broadcasters or organisers.
• System Error: In the event of a technical failure or disruption during a Live Casino round that prevents the round from being completed, the bet may be voided and the amount returned to your account.

i5malaysia is fully committed to a responsible gaming approach. We believe that Sports Betting and casino games are a form of entertainment — and they should remain enjoyable entertainment, not a source of financial stress or personal hardship.

As an i5malaysia member, you have access to the following self-control tools within your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Maximum loss limit within a period you define yourself
• Betting Limit: Maximum total amount that can be wagered within a single session
• Cooling-Off: Suspend your account for a period of 24 hours, 48 hours, 1 week, or 1 month.
• Self-Exclusion: Close your account permanently or for a minimum period of 6 months if you feel you need an extended break.

The i5malaysia platform uses technology to identify betting patterns that indicate signs of problem gambling. Members displaying such signs may be proactively contacted by our team to offer assistance and information about support resources available in Malaysia.

Member privacy is a priority i5malaysia. Personal information you provide during registration and throughout your use of the platform is collected, stored and used in accordance with our full Privacy Policy and Malaysia's Personal Data Protection Act 2010 (PDPA).

I5malaysia's use of your data is limited to:

• Account management and identity verification (KYC)
• Processing of deposits, withdrawals and financial transactions
• Fraud prevention and illegal activity
• Account-related communications, promotions and service updates
• Compliance with all applicable legal and regulatory requirements

I5malaysia will not sell, transfer, or disclose your personal information to third parties without your consent, except where required by law or necessary for payment processing through trusted gateways. All data is encrypted using 256-bit SSL and stored on secure servers.

i5malaysia reserves the right to suspend or terminate any member account without prior notice if there is reasonable cause to do so. Account termination may occur for the following reasons:

• Violation of any terms and conditions set out in this document
• Registration using false information or an invalid identity
• Member found to be under 18 years of age
• Detection of fraudulent activity, money laundering, or other illegal conduct
• Multiple account ownership
• Systematic abuse of the bonus or promotion system
• Inappropriate conduct directed at dealers, staff or other members on the platform

In the event of account termination due to a breach of terms, the account balance — including any bonuses and winnings associated with the violating activity — may be fully forfeited. Any legitimate principal balance (deposited funds unrelated to the breach) will be assessed on a case-by-case basis by the i5malaysia compliance team.

Members who wish to voluntarily close their account may do so by contacting the support team via live chat. Any remaining balance will be processed for withdrawal to the registered payment method once the KYC process has been completed, if not already done.

i5malaysia provides the platform on an "as-is" basis. While we strive to maintain high platform availability and the best possible user experience, we cannot guarantee that the platform will always be free from technical disruptions, scheduled maintenance, or issues beyond our control.

• I5malaysia is not liable for any losses arising from technical failures, internet disconnections, or system delays beyond our control during a betting session.
• The outcome of all games is final once confirmed by the system — no appeal may be raised solely on the grounds of dissatisfaction with a result.
• I5malaysia is not liable for any losses arising from betting decisions made by members themselves, including losses resulting from unsuccessful betting strategies.
• In the event that a technical error causes incorrect odds or payouts to be displayed, i5malaysia reserves the right to correct the error and settle bets based on the correct odds or payout

i5malaysia reserves the right to amend, add to or remove any part of these Terms & Conditions at any time. Changes take effect immediately upon being published on this page. It is the member's responsibility to review this page periodically to stay informed of the latest version of the terms.

Continued use of the i5malaysia platform after updated terms have been published constitutes acceptance of those changes. If you do not agree with any changes, you have the right to close your account at any time.

For any enquiries regarding these Terms & Conditions, please contact us via:

• Live Chat: Available 24/7 within the platform after login — the fastest way to get answers
• Email: support@i5malaysia.click — for enquiries that require documentation or written clarification.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from the use of the i5malaysia platform will first be addressed through i5malaysia's internal resolution process before being referred to any relevant authority.