I5malaysia Privacy Policy – Personal Data Protection for Malaysia Members

i5malaysia collects various types of personal data from members in order to operate the platform safely and effectively. Data is collected directly from you when you register, use our services, or contact our support team. In some cases, data is also collected automatically through technologies related to your use of the platform.

We only collect data that is necessary and relevant to the services we provide. We do not collect excessive information or data that is not required to operate the i5malaysia platform.

As part of the identity verification (KYC) process, you may be required to provide a copy of an identification document such as a Malaysian MyKad or a valid passport. These documents are stored securely and used solely for verification purposes and compliance with anti-money laundering (AML) requirements mandated by law.

Personal data collected by i5malaysia used exclusively for legitimate purposes that are relevant to the services we offer to Malaysia members. We do not use your data for purposes you would not reasonably expect or that could cause you harm.

The primary purposes for which your personal data is used are as follows:

• Account Management: Creating and maintaining your account, processing registrations, and enabling secure login to the i5malaysia platform.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks) and withdrawing winnings to your e-wallet or bank account.
• Identity Verification (KYC): Verifying your identity to meet anti-money laundering compliance and fraud prevention requirements.
• Platform Security: Detecting and preventing fraudulent activity, multi-account usage, bonus abuse, and other unlawful conduct that could harm other members or the platform.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical support via live chat or email in Bahasa Malaysia.
• Service Improvement: Analysing platform usage patterns to improve the user interface, technical performance, and overall gaming experience.
• Marketing Communications: Sending information about the latest promotions, bonuses, new games, and exclusive offers — only if you have consented to receive such communications.
• Responsible Gaming: Identifying betting patterns that may indicate signs of problem gambling and providing proactive support to members who need it.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including compliance with court orders or lawful requests from Malaysian authorities.

i5malaysia takes a very careful approach when it comes to sharing member personal data with third parties. As a fundamental principle, we do not sell, rent, or trade your personal data to any party for commercial purposes. Data sharing only occurs in the limited circumstances outlined below.

• Payment Service Providers: Data required to process deposits and withdrawals is shared with licensed payment gateways — including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and banks via FPX (Maybank2u, CIMB Clicks). These providers receive only the minimum data necessary to complete each transaction.
• Game Providers: Your username and account ID may be shared with game software providers (such as Evolution Gaming and Pragmatic Play Live) to enable access to live casino tables or slots. These providers do not receive your full identity information or financial details.
• Identity Verification Services: During the KYC process, verification documents may be processed through licensed third-party identity verification services that are bound by strict confidentiality agreements.
• Legal Authorities: i5malaysia will disclose personal data to Malaysian authorities when required by law, court order, or lawful request from a law enforcement agency.
• Business Transfer: In the event of a merger, acquisition, or sale of i5malaysia's assets, members' personal data may be transferred as part of the business assets. Members will be notified in advance should this occur.

All third parties that receive data from i5malaysia are required to comply with our data security standards and may not use that data for any purpose other than what has been agreed upon. Failure to comply will result in immediate termination of the partnership.

Protecting member personal data is more than a legal obligation for i5malaysia — it is a core commitment we take seriously at every level of our platform operations. We continually invest in security infrastructure and industry best practices to ensure your data remains safe.

The technical and organisational security measures we have implemented include:

• Data Encryption in Transit: All communications between your browser and i5malaysia's servers are encrypted using TLS 1.3 with 256-bit SSL certificates, ensuring that data cannot be intercepted in transit.
• Encryption of Data at Rest: Sensitive data such as passwords is stored using a strong hashing algorithm (bcrypt) — we never store passwords in plain text.
• Layered Access Controls: Access to members' personal data within i5malaysia's internal systems is restricted on a "need-to-know" basis — only staff who genuinely require access to carry out their duties are permitted.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity or intrusion attempts.
• Two-Factor Authentication (2FA): We encourage all members to enable 2FA on their accounts as an additional layer of protection against unauthorised access.
• Regular Security Audits: The i5malaysia platform undergoes regular penetration testing and security audits conducted by independent security experts.
• Incident Response Plan: We have clear procedures in place to respond to any data breach, including notification protocols for members and relevant authorities where required.

i5malaysia uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and maintain the security of your login session. Cookies are small text files stored on your device when you visit our platform.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the i5malaysia platform — including the inability to stay logged in or access certain sections of the platform.

I5malaysia does not use third-party cookies for behavioural advertising or retargeting purposes. All analytics cookies used are solely for internal platform improvement, and the data is processed in aggregate rather than at an individual level.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a member i5malaysia have the following rights with regard to your personal data. We are committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, please contact the i5malaysia support team via 24/7 live chat or email us at support@i5malaysia.click. We will process your request within 14 business days. In more complex cases, we reserve the right to extend this period to 30 days and will notify you accordingly.

i5malaysia retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. When data is no longer needed, we will securely delete or anonymise it.

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure, in line with Malaysian financial compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, as required under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLATFPUAA).
• Support Communication Logs: Retained for 2 years for complaint resolution and service improvement purposes.
• Platform Analytics Data: Aggregated usage data (with no personal identifiers) may be retained for a longer period for long-term analytics and platform improvement purposes.
• KYC Documents: Retained for the period required by law, generally no less than 5 years after the business relationship ends.

I5malaysia member data is stored on servers located in Malaysia or in countries with equivalent data protection standards. Where data needs to be transferred outside Malaysia (for example, for international payment processing), such transfers are carried out strictly in accordance with the Personal Data Protection Act 2010 (PDPA) and under legally binding data protection agreements.

Platform i5malaysia is intended exclusively for individuals aged 18 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

All account registrations require age verification, and we conduct periodic age checks through the KYC process. Should we discover that we have inadvertently collected data from a minor, we will promptly take the following steps:

• Terminate the relevant account immediately
• Delete all personal data associated with the individual
• Refunding any deposits made, subject to the verification process

Platform i5malaysia may contain links to third-party websites or services in certain contexts, such as game software providers or payment gateways. This Privacy Policy applies solely to the i5malaysia platform.

I5malaysia is not responsible for the content, privacy policies, or security practices of any third-party websites or services that may be accessed through or in connection with our platform. We encourage you to read the privacy policy of each website or service you visit independently.

Any interaction you have with third-party services linked from i5malaysia is an independent relationship between you and that third party, and i5malaysia has no control over how your data is handled by them.

i5malaysia reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. When material changes are made, we will notify members via in-platform notifications or email before the changes take effect.

We encourage you to review this page periodically to stay informed of the latest version of our Privacy Policy. The "Updated" date at the top of this document indicates when changes were last made.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 within the platform after login — the fastest way to get a response in Bahasa Malaysia
• Email: support@i5malaysia.click — for formal complaints or requests requiring written documentation